Reference

Our Terms & Conditions Keep Your Account Clear

Q: Can I request a copy of my account history and data?

Yes. Email support@sarana365com.club with the request. We'll send your account data, transaction history and communications within 14 days. You can also export your statement from the 'Account' menu under 'My Data'.

When you open an account at sarana365.com, these terms set out exactly what you can expect from us and what we need from you.

Account access rulesDeposit and withdrawal termsHow we handle your dataContact and dispute paths

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What These Terms Cover

sarana365.com Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply to every player who opens an account on sarana365.com, where local law permits. They explain your account rights, how deposits and withdrawals work, what happens if you breach the terms, and how we protect your personal information. The terms also cover your use

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of the platform across desktop and mobile, your interaction with live tables and slots, and how disputes are resolved. Payment processing, account verification, responsible account use, and data retention all sit within these terms. When you create an account, you're agreeing to them; if anything changes,
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we update this page and let you know what's different. Access to the platform depends on local law and your jurisdiction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Reach Us About Terms Questions

If you need to ask about a term, report a problem with your account, or request a copy of your data, our support team is here.

Live Chat Open the chat widget on sarana365.com and ask a terms question in real time. Our team responds during lobby hours, Monday to Sunday, 08:00 to 23:00 Jakarta time.

Email Support Send a detailed question to [email protected]. Include your account email and what you're asking about; we reply within 24 hours on business days.

Account Help Centre Head to your account menu, select 'Help' and search for terms or policy topics. Common answers are there; if you don't find what you need, escalate to live chat.

YOUR DATA & SECURITY

How We Protect What You Tell Us

When you join sarana365.com, you give us your email, name, phone number and payment details.

Account Encryption

Your login credentials and payment details are encrypted end-to-end. Every transaction between your device and our servers is protected by TLS security.

Data Retention

We keep your account data for as long as your account is active, plus two years after closure for compliance. Historical transaction records are kept for seven years to meet local banking rules.

Cookie Use

We use cookies to keep you logged in, remember your settings and prevent fraud. Functional cookies are necessary; analytics cookies are optional and you can disable them in your privacy settings.

Third-Party Processors

DANA, OVO, GoPay and QRIS providers process your payment data directly. We don't store your full card or wallet credentials; only a token to link deposits and withdrawals to your account.

Account Recovery

If you forget your password or lose access, we verify your identity via email or phone before resetting it. Two-factor authentication is available in your account settings for extra security.

Data Requests

You can request a copy of your data, ask us to correct errors, or request deletion where local law permits. Email [email protected] with your request; we respond within 14 days.

Frequently Asked Questions About Our Terms

If you breach a term—such as using multiple accounts, sharing your login, or attempting fraud—we may suspend or close your account. Any balance may be frozen during investigation. We'll notify you of the breach via your registered email and give you a chance to respond before taking action.

Yes. Go to your account menu, select 'Account Settings', then 'Close Account'. We'll process the closure within 48 hours. Any remaining balance will be returned to your deposit method. You can re-open an account later by signing up again.

Withdrawals via DANA, OVO, GoPay or QRIS typically complete within two to four hours after we verify your request. Bank transfers may take one to two business days. Your account shows the status at every step; check the 'Withdrawal History' page anytime.

We collect your email, full name, date of birth, phone number and payment details to verify your identity, prevent fraud and comply with local financial rules. We also track your login history and gameplay for account security and dispute resolution.

Account access depends on local law. You must be of legal age in your jurisdiction, have a valid email and phone number, and not already hold an active account with us. You must also be in a region where we operate.

If you disagree with us about a transaction, payout or account decision, contact support with details. We'll investigate and respond within seven days. If you're still not satisfied, you can escalate to our complaints team via [email protected].

Yes. Email [email protected] with the request. We'll send your account data, transaction history and communications within 14 days. You can also export your statement from the 'Account' menu under 'My Data'.

Our Terms & Conditions Keep Your Account Clear

How to Reach Us About Terms Questions

How We Protect What You Tell Us

Account Encryption

Data Retention

Cookie Use

Third-Party Processors

Account Recovery

Data Requests

Frequently Asked Questions About Our Terms

01 What happens if I break a term of service?

02 Can I close my account whenever I want?

03 How long do withdrawal requests usually take?

04 What personal data do you ask for and why?

05 Who can open an account?

06 How do you handle disputes between me and sarana365.com?

07 Can I request a copy of my account history and data?

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