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How We Protect Your Privacy at sarana365.com

When you open an account with us, we keep your personal information secure and transparent.

Encrypted account accessDANA, OVO, GoPay, QRIS secureClear data handling

What Information We Collect and Why

sarana365.com Service availability depends on jurisdiction. Users are responsible for checking local law before access.

To create your account, we collect your name, email, phone number, and banking details so deposits and withdrawals clear correctly. When you play, we log your session activity, game history, and account balance to detect fraud and keep your wallet safe. We also use cookies to

1
remember your login preferences and language settings on return visits. Where local law permits, we may share account data with payment partners like DANA, OVO, GoPay and QRIS to complete transactions. We retain your data for as long as your account is active, plus a retention
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period depends on local law. If you request deletion, contact our support team and we'll help you understand what stays and why.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Privacy Questions – Contact Our Support Team

We're here to answer your privacy concerns and help you manage your account data. Reach us through email, live chat, or your account settings to request a copy of your personal information…

Live Chat Support Open a chat window in your account dashboard. Our support team responds during business hours, Denpasar time. We can help clarify our data practices or address privacy concerns in real time.

Email Support Send privacy questions to our dedicated support inbox. We reply within 24 hours with details about how we handle your data, your rights to access or delete information, and steps to update your account.

Account Settings Visit your account profile to review what we've collected, update your contact details, or manage cookie preferences. You can see your deposit history, withdrawal records, and linked payment methods like DANA, OVO, GoPay and QRIS in one place.

DATA SECURITY PRACTICES

How We Secure Your Account and Payment Data

Your trust is built on how we handle sensitive information every day. We use industry-standard encryption for login sessions, store payment details separately from your gameplay account, and verify every withdrawal request…

Encryption and Secure Login

All connections to sarana365.com use SSL encryption. Your password and session tokens are hashed and never stored in plain text. When you log in from a new device, we send a verification code to confirm it's you.

Payment Card Isolation

DANA, OVO, GoPay and QRIS credentials are tokenized and stored in a separate, restricted database. Your game account never sees your raw payment details. Withdrawal requests are verified by our payments team before funds leave our system.

Fraud Monitoring

Our systems flag unusual login locations, rapid withdrawals, or deposit patterns that don't match your account history. If we spot something, we contact you immediately and may hold the transaction until you confirm it's legitimate.

Data Retention and Deletion

We keep your account data for the life of your account plus a compliance period as required by local law. If you request account deletion, we'll archive your data securely and remove it from active systems after that period expires.

Third-Party Sharing Rules

We share your name, email and payment method only with DANA, OVO, GoPay and QRIS to process transactions. We do not sell your data to advertisers or brokers. Depends on local law, we may share aggregate play data with game providers to improve lobby performance.

Your Rights to Access and Correct

Open a support ticket or email us to request a copy of all personal data we hold on you. You can update your contact details, payment methods, or account preferences anytime from your settings. We'll send you a summary of what we've collected within 5 business days.

Frequently Asked Questions About Your Data

Here are the questions we hear most often about how we collect, use and protect your personal information. If you don't see your concern here, our support team is ready to help.

Yes. Contact our support team via email or live chat and request a data access report. We'll send you a complete file of your account information, deposit and withdrawal history, game sessions, and any notes our team has logged. Requests are fulfilled within 5 business days.

Only our payments team and your chosen payment provider can see your banking credentials. These are encrypted and stored separately from your gaming account. Your game balance, player name and activity are kept in a different system and are never mixed with raw payment data.

We retain your account indefinitely while it remains open. If you request permanent deletion, we archive your data for a compliance period as required by local law, then remove it from active systems. Depends on local law in your region, that period may vary.

Yes, we use cookies to save your login session, language preference, and game-lobby history so you don't re-enter that information on every visit. We do not use cookies to track you across other websites. You can clear these from your browser settings anytime.

Change your password immediately and contact our support team via live chat or email. We'll review your recent login locations, device activity, and withdrawals. If fraud is confirmed, we can reverse recent transactions and help you secure your account with two-factor authentication.

No. We do not sell your personal information to third parties for marketing, advertising or any other commercial use. We share your name and payment method only with DANA, OVO, GoPay and QRIS to complete transactions you request.

Yes. Open your account settings to update your email, phone number, name, or linked payment methods. For permanent data deletion, submit a request to our support team. We'll confirm which data can be deleted immediately and which must be retained for compliance, usually within 2 business days.

How We Protect Your Privacy at sarana365.com

Privacy Questions – Contact Our Support Team

How We Secure Your Account and Payment Data

Encryption and Secure Login

Payment Card Isolation

Fraud Monitoring

Data Retention and Deletion

Third-Party Sharing Rules

Your Rights to Access and Correct

Frequently Asked Questions About Your Data

01 Can I see what personal data sarana365.com has stored about me?

02 Who can see my DANA, OVO, GoPay or QRIS payment details?

03 How long do you keep my account information if I stop playing?

04 Do you use cookies and tracking pixels on my device?

05 What happens if I detect unauthorized activity on my account?

06 Does sarana365.com sell my data to marketing companies or other brands?

07 Can I update or delete my personal information anytime?

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